Términos y Condiciones

Terms and Conditions

We offer you the general terms and conditions of sale for the purchase of services or tourist packages. It is essential to read them before contracting or purchasing. We reserve the right to make changes at any time on our website www.somosperutravel.com.

1. User's Responsibility

Somos Perú Travel will take as valid the information provided by the User at the moment of the reservation, as it appears in his/her valid identity document (ID/DNI/Passport or Alien Registration Card). It is the responsibility of the client to correctly enter the data, dates, destinations and other details. Once the reservation and payment have been made, any correction or modification will be subject to penalties and additional costs, which will be assumed by the client, exempting Somos Perú Travel from any responsibility.
Prices are in U.S. dollars and their equivalent in soles according to Law No. 29571, and may be subject to change without prior notice.
It is essential to be of legal age to purchase our services.

2. Quotations and Reservations

For services managed through the booking engine, the process will be immediate, both the collection and the generation of a booking code.
Regarding a quotation based on a request, Somos Peru Travel will send the price in US dollars with the current exchange rate in soles. Once accepted, the client is responsible for managing the payment according to the available means and within the indicated deadline.

Somos Perú Travel will always try to respect the prices up to the moment of the issuance of the tickets and/or services; however, rate variations may occur. Somos Perú Travel will use the available mechanisms to let the User know the modification of the referred price. The price will not suffer changes or modifications as long as the product or service is with payment confirmation.
Credit card purchases are subject to the approval of the issuing bank.

3. Services / Tourist Packages

Reference exchange rate S/ 3.80.
Prices are per person based on double occupancy.
Prices not valid for groups.
Verify the conditions of the packages before booking, remember that there are services that do not allow changes or cancellations, and others that, although they may allow it, condition the payment of a penalty.
Rates subject to availability or while supplies last.
Services abroad are not subject to IGV. If an invoice and/or bill is requested, the corresponding tax (IGV) must be added.
Minimum stock of 02 double packs per departure.
Air and hotel reservations confirmed.
Transfers are in regular service (shared).
Airline tickets and vouchers are generally delivered 48 hours prior to departure date.
Rates, fees and taxes are subject to change without notice until the day of issuance.
The contracted services must be used on the date, time and conditions indicated in the reservation. If the client does not show up or does not warn of a possible delay, the operators (accommodation, transfer, tours) will consider it as NO SHOW, and may cancel the reservation and dispose of the services as they see fit, without the right to total or partial reimbursement.
We are not responsible for any delays and/or damages resulting from circumstances beyond our control (whether fortuitous causes, force majeure and/or any loss, damage, accident or any other irregularity that may occur to the end user).

4. Travel documents

Travel documents, visas or permits to enter or leave one or more countries, as well as transit countries, are the sole responsibility of the User and must be completed by the User prior to travel. The User is obliged to have these documents or other requirements in order. Somos Perú Travel does not assume any responsibility for the lack of these permits and/or visas that may affect the correct realization of the contracted trip or suppose an obstacle to be able to comply with the tourist services offered. Somos Perú Travel will not recognize any claim or refund.

5. Vaccines

It is important that the User verifies the sanitary requirements before undertaking a trip to the chosen destination, as these may change from one moment to another. We recommend checking with the official entities of each country.
In the case of vaccinations, reference is almost always made to the vaccine against Yellow Fever and Malaria or Malaria. It is advisable to be vaccinated at least 10 days before the beginning of the trip, in the case of Yellow Fever the vaccine protects for a period of 10 years.
Countries in the Americas generally recommend certain vaccinations, in some countries it is required for entry and in others it is required only for high risk areas.

6. Travel insurance

It is a good practice to take out travel insurance as a contingency or assistance outside the country, always taking into consideration that urgent and/or emergency medical treatment abroad may incur high costs.
Conditions: The passenger must contact the emergency numbers to activate their assistance and identify themselves with the policy number. The insurer will indicate the steps to follow according to the case. There are exceptions for pre-existing conditions (consult with the insurer). If reimbursement is made, the passenger must keep the receipts for the expenses. It is essential to read carefully the policy and general conditions of the insurance, where coverage, periods and exclusions are detailed.

7. Air Tickets / Check in / Baggage Allowance

Airline tickets are subject to different regulations and restrictions depending on the fare purchased.
In case your rate is a promotional rate, many of them do not allow any type of change, even for medical reasons.
In case your rate does allow changes, the following must be considered: availability on the new date, payment of penalties and/or rate differences in case the new rate is higher than the current rate. Additionally, Somos Perú Travel will charge an administrative fee for the intermediation of the request.
We have a schedule to make changes: Monday to Friday 9am to 5pm.
In the event of a NO SHOW (passenger does not show up for the flight), the totality of the ticket is forfeited due to airline regulations, being the user the only responsible party.
Domestic route tickets are eligible, as established in the Consumer Protection Code, to endorse their tickets for domestic flights.
The passenger is responsible for completing Web Check-in prior to the flight, according to the airline's policies, and selecting seats if the fare allows. The boarding pass must be downloaded and presented at the airport to expedite the process. In addition, it is the customer's responsibility to reconfirm their flight 48/72 hours in advance, according to the airline.
In case of difficulty or simply not being able to do it, the customer must report it and arrange it with the airline. Notwithstanding the above, the customer must be present 3 (three) hours prior to departure for international travel and 2 (two) hours prior to departure for domestic or national travel.
Most promotional economy tickets are non-refundable, non-transferable and non-endorsable.
For rates that do allow refunds, a penalty and administrative fee must be considered.
The time it may take for a refund to become effective is on average 180 days, many times it may take longer. The promptness of the payment depends solely and exclusively on each airline, Somos Peru Travel is not responsible for the delay that this process may present.
In case of requesting reimbursement for medical issues, the client must consider that Somos PerúTravel does not authorize them nor can it apply any exception. Its work, as a travel agency, will be as an intermediary in the transfer of information to the airlines only, being under the power of these their authorization.
The administrative charge or fee is non-refundable.
Somos Perú Travel is not responsible for unannounced changes made by the airline before, during and after the trip (rescheduling and/or cancellations due to technical, weather or other factors).
For these cases, airlines can often present protection options, which will be offered directly to the User; it is up to the User to accept them or not. After that, there will be no room for retraction or withdrawal of what has been accepted.
Somos Perú Travel explicitly declares that it acts only as an intermediary between the travelers and the entities or persons called upon to provide the services included in the itineraries.
The Customer is solely responsible for the safekeeping of his/her luggage and documentation.
For those cases in which the fares allow only personal items and/or carry-on baggage, these must comply with the standards and dimensions established by the airlines, in case of excess weight and/or size, the airline will apply an additional charge.
The user must consider the dimensions of the baggage allowed and the restricted items to carry, for further details it is recommended to check the information directly on the airline's website.

8. Request invoice

For reservations generated by somosperutravel.com, the user is responsible for entering the correct RUC number before finalizing the purchase, as well as the identity document with which the trip will take place.
It is detailed that the presentation of an air ticket represents the tax support as proof of sale.

9. Modification of reservations

Any changes made by the User must be made within 30 working days (individual passengers) or 60 working days (groups) prior to the travel expenses; otherwise, Somos Perú Travel reserves the right to accept or reject the proposed modifications according to the availability of the tour companies: accommodations, tour operators and transportation. Changes in reservations made 15 working days before the travel date will not be accepted.

10. Cancellation and reimbursement of tourist services

You should verify if the purchased service applies to be refundable. Not all of them have the possibility of being refunded according to the policies established and indicated during the purchase.
If cancellations are allowed, the service must first be cancelled 30 days before the start of the trip (individual passengers) and 60 days before the start of the trip (groups); in this case, reimbursement will be subject to a penalty on the contracted price, as well as administrative expenses.
In case the cancellation is made outside the 30/60 days of anticipation, as the case may be, the penalty will be 100% of the service, that is to say, no reimbursement will be considered for any concept.
Likewise, during High Season (Easter, Christmas, New Year's Eve, etc.), cancellation policies will be stricter since we are subject to the policies of each Operator.

Once the sale is closed, any correction of data is subject to the payment of a penalty of 10% of the fare plus administrative expenses. Other modifications must be discussed with your travel consultant.
Certain services may be interrupted or cancelled due to weather conditions, force majeure or other reasons beyond the control of the hotels, airlines, suppliers or partners. No refunds will be granted as a result of such interruptions or cancellations beyond our and the operators' control.
If payment was made by credit card, refunds will be made by credit card. Refund times will vary and depend on the banks, which may apply additional discounts for the use of this service.
If payment was made by deposit or in cash, the reimbursement will be made through a transfer to the purchaser's name.
The average processing time is 30 to 60 working days (not considering weekends and holidays).
The hours of operation for the reimbursement process are Monday through Friday from 9am to 5pm.
The administrative charge or fee is non-refundable.
-Reimbursement for death
It is at the sole discretion of the operators to apply any exception and/or exemption of penalties and/or reimbursements. It is recommended that the user and/or client inform as soon as possible of any situation that makes it impossible to use the contracted services. In this way, he/she will be able to be adequately guided.

The User is informed that, after the confirmation of his/her reservation for the Inca Trail, no modifications can be made, such as: change of date, change of passports, substitution of passengers, cancellations, etc. Somos Peru Travel will not make any reimbursement for the above mentioned reasons.

11. Services offered, commitment and responsibility of somosperutravel.com

We are Peru Travel acts as an online travel agency, intermediating between the registered user and the contracting of services from airlines, hotels and other tourism providers. We inform about the characteristics of the services, manage reservations and purchases, collect payments and offer support in case of inconveniences.
Airlines, hotels and other tourism service providers transport and accommodate consumers, their families and their luggage.
Somos Perú Travel is not responsible for acts of God or force majeure, climatic phenomena that occur before or during the development of the services in a way that complicates the total or partial execution of these, as well as changes in schedules, cancellations and/or rescheduling of flights, cruises, trains, buses; however, as we have indicated in the previous paragraph and as intermediaries, Somos Perú Travel will offer all the help for the User to obtain a solution as far as it can apply the criteria of our operators, always acting as an intermediary.
The rates displayed on our web portal, applications and/or web components for each type of service offered are governed according to the provider's policies and will be detailed according to the information provided. Commissions or other charges may apply and will always be visible and clear to the User.

12. Complaints and/or Claims

Somos Perú Travel has a Complaint Book available virtually and physically at its customer service location, in accordance with the provisions of the Peruvian Code of Consumer Protection and Defense.
We also put at your disposal the e-mail info@somosperutravel.com as a means of contact for you to report any incident and/or dissatisfaction with the service(s). It is recommended that you attach a copy of the background information, explaining what happened and formulating in clear and simple terms the reason for the incident and the solution you want. In this way we will be able to review the case in a faster and more efficient way.

13. Outage / Suspension of Service

We are Peru Travel regularly performs maintenance to its servers, however, we cannot be held responsible for the unavailability of certain services or online connections with our service providers due to unforeseeable or fortuitous circumstances.

14. Trademarks, Logos and Suppliers

Any trademarks, logos and/or vendor names displayed on our web portal, applications and/or web components are used for informational purposes only and are the property of their respective owners or copyright holder.

15. Notifications of advertising and/or promotions We are Peru Travel

We respect your privacy and your data, we will only send information that may be of interest to you and in compliance with our Personal Data Protection Policy.
The notification services are free, you can unsubscribe at any time, request your disaffiliation to the service via email to info@somosperutravel.com or with the hashtag #Remover by replying to the WhatsApp message or from the Remove option in the email messages or deactivate the push messages from your web browser.
If you change your mind, you can register again.

16. Important

If you do not agree to these general terms and conditions of sale (which are binding), you must refrain from using our web portal, applications and/or web components.

Sincerely yours,
We are Peru Travel